With RMS, system errors and warnings are monitored on a real-time basis and are analyzed to predict technical problems which may occur. When potential problems are detected, local service engineers are informed and perform preventative service visits, bringing any necessary parts to solve the problem.
Samsung’s RMS Command Center team monitors system errors and warnings in real-time. When problems are detected, SMS messages are sent to local Samsung field service engineers. Samsung field service engineers can remotely diagnose and perform remote software repairs via RMS or provide the appropriate on-site response.
RMS Command Center staff sends necessary information to field service engineers including repair parts based on the issue at hand, resulting in increased uptime.
A virtual tunnel is established between the user’s equipment and the RMS server using Samsung’s VPN (Virtual Private Network)
All information is encrypted before being sent from the medical equipment to the RMS server.
Security of patient information is ensured as RMS blocks any potential patient information from the engineer’s view during the remote support session. Remote support sessions require the hospital user to consent and be present to activate the session, and terminates the connection immediately after the remote session is finished. *RMS complies with agreement of Food and Drug Administration (FDA), Health and Insurance Portability and Accountability Act (HIPAA).
